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While troubleshooting the FishCart list is a great help, you can find information about this lists at http://fishcart.org/subscribe.html. Please search the archive before you ask a question on the list, most problems have been seen before and are solved.
You should also check the manual/install docs (see howto's and manual) before you ask your question. It's also wise to check Faq-O-Matic to see if there's any information.
If you're trying to find the reason why something doesn't work, you can search the following logfiles:
- Apache logfiles
- system logfiles
- MySQL logfiles in case of problems with mysql
If you can't find an answer in the locations mentioned above please remember to include the following information:
- which version of the cart you're running
- OS and version
- versions of Apache, PHP and MySQL
- complete errormessage (don't change caption)
- relevant part of you cust.db (only the part where you needed to change values)
- any relevant part of your logfile(s)
- any other information that might help us
Use a descriptive subject. "Problem with FishCart" won't do. If someone else searches the archives it will be easier to find a solution. Don't write URGENT in the subject or set priority to highest, all listmembers understand that the problem you experience is very urgent to you but we will reply as soon as someone finds time to reply.
We need as much relevant information as humanly possible.
When sending your cust.db don't forget to change the passwords. Something like password1 and password2 would do.
Remember that FishCart might only show you a problem which has to do with other products then FishCart. One of the best I've seen was "Got error 28 from table handler" which was due to the fact that my test server was running out of discspace and couldn't write to disc. Those errors were presented by FishCart but caused by the filesystem. In these cases it's wise to use a searchengine, you will find several on the links page.
How to find out what MySQL is doing:
You will need to have a shell for this to work.
Log into mysql (mysql -u user_name -p) hit enter and type your password.
On the MySQL prompt you only have to type: show processlist the output will look somewhat like this:
